Integrating 4 Outage Management Systems Into a Single Analytics Platform

The Challenge

After embarking on an aggressive growth strategy, the client utility made several acquisitions resulting in 4 distinct jurisdictions spread across multiple states and regions.  Each jurisdiction used a unique source system: 2 used Oracle Network Management System (NMS), 1 used ABB, and 1 used Intergraph.  As a result, the utility found itself coping with multiple operational systems, siloed data, and no enterprise-wide view of critical data, including for outages.

HEXstream was tasked with constructing and delivering a Master Data Repository to provide a single version of truth for all outage-related information from all 4 jurisdictions.  The client did not traditionally retain historical data in NMS or their other outage systems, so HEXstream's delivery team was also entrusted with capturing outage data history from each jurisdiction and making it accessible in the OUA data model.

About the Client

  • Publicly-traded electricity & natural gas utility
  • Headquartered on the East Coast of the United States
  • Serves over 7 million customers
  • Generates over $20 billion in annual revenue

Key Design Goals

  1. Provide a Master Data Repository for all outage management data to enable a single source of truth across the organization.

  2. Provide the ability to do enterprise-related outage analytics at a corporate level.

  3. Provide the ability to track, analyze and report data independently by jurisdiction.

  4. Enable near-real-time data for all four jurisdictions.

What We Built

Complex OUA Implementation

The utility first purchased Oracle Utilities Analytics (OUA), which provides a sophisticated data model with real-time data capabilities and mappings that are tied to Oracle’s NMS system and met the client's enterprise data reporting requirements.

HEXstream created the mappings necessary to load both new and historical data from the 2 NMS systems, ABB, and Intergraph into the pre-existing enterprise data warehouse.  Data points, specific terminology, field definitions and other settings were inconsistent between Oracle NMS and the ABB and Intergraph systems.

HEXstream helped the utility to redefine their Data Governance policies to support Master Data Management and Metadata Management associated with the enterprise outage management solution.

Master Data Repository

HEXstream built a Master Data Repository that provides an enterprise view of the utility's outage data, spanning all 4 jurisdictions and delivering a single source of truth company-wide. Users gained the ability to drill into details and either evaluate each jurisdiction independently or all together at the enterprise level.

To date, no other company has accomplished this feat – pulling non-Oracle data into the OUA data model to sit alongside NMS.  The Master Data Repository was designed to support downstream data requirements and provides a single version of truth for all downstream applications.

Comprehensive Outage Analytics

The utility now has the ability to utilize the near real time data provided by OUA to analyze outages at both micro and macro levels, provide more accurate information (including ETRs) to customers, manage outages better, analyze historical data across multiple organizations, and learn from historical performance of other organizations within the company.

How can we help your utility manage and analyze data more effectively? Ask the utilities analytics experts! 

Let's Talk!

Back to Blog

Related Articles

A Southeastern Utility Uses a Hybrid Architecture for Real-Time Analytics

The Challenge After upgrading from on-premise Oracle Utilities Work & Asset Management (WAM) to ...

Partnering With a California Utility to Establish a Robust Analytics Program

Download the Success Story The Challenge In an effort to modernize operations and improve...

A Regional Credit Union Deepens its Understanding of Member Behavior

The Challenge HEXstream set out to help the Credit Union improve their Member Profile insights...