Posts about

utility customer experience

utility analytics, utility customer experience

SAIDI, CAIFI, & SAIFI: A Guide to Utility Reliability Metrics

In this blog, we break down the meaning of some important metrics (commonly referred to via...
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utility customer experience, Process Automation

Operational Automation for Utilities 101

In the past, we have written about process automation and why it can be so valuable for utilities....
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utility customer experience, Process Automation

An Introduction to Process Automation for Utilities

Process automation can help utilities work more efficiently across the organization. Today,...
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utility analytics, utility customer experience

Why Utility Analytics Drive A Quality Customer Experience

Customers depend on their utility service, and they have higher expectations than ever for timely,...
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Utilities, Outage Dashboard, utility analytics, utility customer experience

Outage Dashboards: Important Utility ETR Reports

Utility customers have higher expectations than ever. They depend on reliable utility service, and...
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utility analytics, utility customer experience, predictive asset management for utilities, utility asset management

Utility Analytics: Everything You Need to Know

Utilities face the challenge of managing complex infrastructure and are charged with providing...
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