Posts about

utility customer experience

Operational Automation for Utilities 101

In the past, we have written about process automation and why it can be so valuable for utilities....

An Introduction to Process Automation for Utilities

Process automation can help utilities work more efficiently across the organization. Today,...

Why Utility Analytics Drive A Quality Customer Experience

Customers depend on their utility service, and they have higher expectations than ever for timely,...

Outage Dashboards: Important Utility ETR Reports

Utility customers have higher expectations than ever. They depend on reliable utility service, and...

SAIDI, CAIFI, & SAIFI: A Guide to Utility Reliability Metrics

In this blog, we break down the meaning of some important metrics (commonly referred to via...

Utility Analytics: Everything You Need to Know

Utilities face the challenge of managing complex infrastructure and are charged with providing...

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